From the blog

Win a trip to NYC to celebrate the launch of Candy Crush Friends Saga!

Have you heard? Something sweeter than ever is coming and we want to give you a taste of it! WIN! Want to go to New York to celebrate the launch of our brand new game, Candy Crush Friends Saga? If you win, you and a friend will attend this exclusive event on October 11th, where you’ll play the game on a gigantic live projection! Simply use the hashtag #CandyCrushFriendsContest and post on Facebook, Twitter or Instagram with a comment, photo or video telling us about your ‘Sweeter than Ever’ moments! It could be anything from passing that tricky level or scoring higher than your friends. We’ll pick our favourite entry to win this Sweet prize! Good luck! On top of that… keep an eye around here as there will be plenty of sweeter than ever surprises to come! So, stay tuned dear Friends and pre-register here to be the first to know! Mia Closes 4th October at 23:59 ET T&Cs http://to.king.com/LL75 Entrants must be 18+ to enter this competition and must follow the relevant Candy Crush Friends Saga social media account before entering.

See more

Farm Heroes Super Saga : At home with a hedgehog

Summer has brought a new friend to the Farm! A cute little Hedgehog! The change of season as woken up this sleepy new friend to your game and we want to share with you how to take care of them, because with some guidance, care and their help, reaching your goals can be made even easier. You’ll see the Hedgehog pottering around your Farm and knowing how to coax and encourage them around will help you reap your rewards. Making the most of the Hedgehog when it moves, and what to do when it won’t… Sometimes the Hedgehog will feel fit and move around your game board. You can swap it with other Cropsies and sometimes you’ll need to collect the Hedgehog too. Matching the moving Hedgehog When you match Cropsies next to the Hedgehog, it will wake up one stage from Sleep. Once it’s fully up and awake, it’s ready to help with it’s special move! Double-tap the hedgehog and it will clear Cropsies in all the immediate adjacent spaces around it. Depending on the level, this can be collected toward any totals you might be working toward, or removed from the board to clear some space. Here's a sneak-peek of the Hedgehog in action... On the Wind levels, the Hedgehog will move in the direction of the wind caused by your Cropsie move. On levels without Wind, the Hedgehog will drop down the board just like Cropsies, Crows and other game elements. Anything blocking your board (like leaves) will also be reduced by one layer. Other characters in the level, such as Fidget or Darwin will also have their own power triggered too, so expect some activity! Other in-game features have different effects with the Hedgehog, so be sure to experiment and find out how it works best for you! When the Hedgehog is fixed and just won’t move. In some levels the Hedgehog is stubborn and no matter what you do to encourage it, it just won’t move an inch! It could be sleeping like a log, in (of all places) a log! In these levels, you won’t be able to swap it with other Cropsies, but you still may need to collect it in your goals. It won’t be affected by the wind created by your matches, and it won’t move down the board when you free space beneath it either. What a head-strong Hedgehog! The great news is, you can still match adjacent to it three times to wake up it’s power and double-tap it to get it to clear those surrounding Cropsies for you though, so keep it included in your level plans. Boosters and the Hedgehog Your Watering Can and Basket won’t have any effect with the Hedgehog, but as the Gardening Glove protects you from the Hedgehog’s prickly spines, you can use it to tickle it awake. Just like matching next to it, you can use the glove to awaken it one stage at a time. This can be handy if you can’t find an adjacent match nearby.

See more

What is the Kingdom?

The kingdom is about giving all players the opportunity to play with others, send and receive help and to synchronize your progress across all the devices that you use to play. It is a complement to Facebook and allows social gaming for those players who don’t have or want to use a Facebook account. You can get extra lives, extra moves and help unlocking new episodes from other Kingdom co-players. You can choose your own nickname and avatar and by simply adding an e-mail and password to your account then you can synchronise your progress between devices and platforms Kingdom is totally anonymous, and your data is always safe with us. On the map, your co-players can only see your nickname and avatar. Click here for more information on how to create a Kingdom account. Why is the Kingdom useful? A Kingdom account has multiple benefits! You can save your progress and synchronize your games across all your different devices and connect to all the players in the Kingdom. If you don’t have a Facebook account, or you don’t want to use it to save your game progress, you can always create a Kingdom account. It will save all your game data and keep your game. Or you can also sync your progression and scores with your Facebook account! For more information on how to create and sync a Kingdom account click here. Why do I see avatars on the map? The avatars on your map are your Kingdom co-players. They are allocated to you randomly and you can choose to interact with them to send and receive help or ignore them completely.

See more

Did something go wrong with your purchase?

Sometimes there might be issues when making an in-game purchase. Don’t worry, we can help you fix the problem! A purchase issue can be caused for very different reasons. In the lines below you can see different scenarios that might be triggering the problem in your transaction. Transactions are usually delivered instantly, but occasionally, it might take a bit longer. When there is a delay, the purchase is still being processed. There is no need to try purchasing the same item again - it should arrive soon. In the meantime please try the following troubleshooting steps: * Reboot your mobile device. Reboot your computer If you play on Facebook or King.com * Make sure the Internet connection is working correctly. If possible try another Internet connection – for instance from WiFi to mobile data * Make sure you are logged into your App Store with the same account with which you made your purchase After you do this, there is a good chance that you got your purchase through and complete. If you only received some of the items you purchased: Contact us here to help us get your missing items back. Pssst. Remember to use the email address associated with your game when filling the contact details! So we can locate you faster. If you didn't receive any of the items you purchased. Then asking for a full refund would be your best choice. Select where you are playing on: Please notice that you must follow the below steps directly from the payment provider in order to receive a refund. Android * Open the receipt you have received from Google Play and tap "Report a problem" * If you don’t have the email receipt then use this direct link. Scroll down to Order History and click on Report a problem * Click here for more information. * Follow the instructions given iOS * Use this link. * Once you are logged in with your Apple ID click on Report a Problem and follow the onscreen steps * Click here for more information. Kindle Fire * Use this link. * Once you are logged in with your Amazon ID click on Report a Problem and follow the onscreen steps * Click here for more information. Windows Phone & Windows 10 app * Use this link. * Once you are logged in with your Windows ID click on Help with billing and follow the steps * If you prefer to chat directly with an agent please use this link. Facebook * Use this link. * Select the purchase and click on Dispute * Should you have further questions about your purchase then drop us a message here. King.com To request a refund for a King.com purchase, contact us here. Look up your transaction ID: * Log into your King.com account * Click on Settings in the top right corner * Select Payments * Select Transaction history and look up the correct transaction ID Did you receive the purchase but you couldn’t use it? Contact us here and tell us what went wrong exactly and we’ll help you out. Here are some examples of possible sticky situations: * You bought Gold Bars to finish a level but you didn’t receive the extra moves. * The game crashed or reloaded after your purchase. Don't worry! We can help you find the solution to your purchase issues. If you can't seem to solve it. Don't hesitate in contacting us here.

See more

Important information regarding devices

Please note we maintain this Blog on a daily basis to assure it remains as accurate as possible. Rest assured we continue to work on improving your experience in our games and we will provide you with updates as soon as we can. Update: December 21st Candy Crush Soda Saga, Candy Crush Jelly Saga and Farm Heroes Super Saga should already have received an update as per today, December the 21st which should have addressed these issues for most players. Update: January 3rd Candy Crush Saga has now also received an update. Update: January 5th Farm Heroes Saga has now also received an update. We’ve noticed that players have been experiencing issues with some of our games on older Apple devices. If you have one of the following devices: * iPad2 * iPad Mini * iPhone 4 * iPhone 4S * iPad 1st generation Then you may have experienced issues with: * Candy Crush Saga * Candy Crush Soda Saga * Candy Crush Jelly * Farm Heroes Saga * Farm Heroes Super Saga Updating your game For those of you playing Candy Crush Soda Saga, Candy Crush Jelly Saga and Farm Heroes Super Saga, you will receive the update automatically the next time you open your game while connected to the internet. You might have to quit and restart the game if you play on mobile. If you haven't received the update within the next 12 hours, you will need to delete the app and reinstall it.* In case you still experience an issue even after restarting the game, then we recommend you the following steps: * Close all other background apps while playing * Turn off spotlight search to save memory. Check the end of this official apple support article for help – https://support.apple.com/en-us/HT201285 * Finally make sure to turn the device completely OFF on a regular basis - to do this hold down the lock button for 5 seconds and then slide the “Power Off” option to the right To update the iOS apps on your phone or tablet using the App Store, follow these steps: * Go to your iPhone's Home screen. * From the Home screen, open the App Store. * Tap on the Updates button located on the lower-right part of the App Store's home screen. *Please note that all your free boosters and saved lives which are stored locally on your device may be lost during this process. Please rest assured that we are currently working on a fix for the remaining games and will update you with more information as soon as we have it. For more information on troubleshooting your device, please head to help.king.com Keep an eye on this post for further updates. Thank you for your patience while we deal with this issue.

See more

Can you beat Rita Ora? Last chance to win Gold Bars and more!

And so the end is near and so we face the final curtain. We have reached the last level of the leaderboard challenge. The battle has been intense, bloodied lips and finger cramps have been rampant, no one has walked away unscathed. It’s your final chance to win a prize so if you haven’t entered before, now is the time to do it! Don’t you want to stand victorious and know that your Farm Heroes Super Saga skills are the best in the world, I know I do! This week’s level is #39 Rita Ora strategising her next move... Level tip This week we are throwing level 39 at you. Level 39 is all about prioritisation, as you’ll have to fill up buckets with water in order to remove them from the board. Matching next to the buckets is the key here! Get the water first, then concentrate on the other targets! Let’s do this! Last week, your last chance for glory, your last chance to lay down your digital marker in the sand and say I was here, I lived, I am a farm hero! Week 4 prizes: 1st place winner: 500 Gold Bars for use in the Game, plus one iPad 4 mini. 2nd place winner: 100 Gold Bars for use in the Game, plus merchandise from two of the celebrities from the leaderboard. 1000 runners-up: each will receive 25 Gold Bars for use in the game. Over dramatic sentences aside, get your play on now in order to win fantabulistic prizes! Opening date: 10:00 BST Monday 26th September 2016 Closing date: 09:00 BST Monday 3rd October 2016 *Terms and conditions apply. This competition is now closed.

See more

Get highest score to win prizes - Week 3 tip!

It’s another week and another chance to best a celebrity score in our Farm Heroes Super Saga Challenge. Yes, We have a new level for you to lay the proverbial smack down on. Can you beat Jessica Sanchez? You’ve been battling the stars of the music world for a while now and definitely putting up one heck of a fight but you’ll really need to muster every ounce of your wits for this week's level -it’s going to be a doozy. This week’s level is #36. Level Tip This week’s we are tackling Level 36. You’ll notice that there is a river smack dab in the middle of the board. The river can prove extremely challenging adding a little complexity to the proceedings. Image for representative reasons - This is not level 36 What you’ll want to keep in mind is that the river will always flow in the same direction, and always after you have taken a move. Use this knowledge to predict your next move! Week Three Prizes: 1st place winner: 500 Gold Bars for use in the Game, plus 2 tickets to see one of the celebrities from the leaderboard live in concert. 2nd place winner: 100 Gold Bars for use in the Game, plus merchandise from two of the celebrities from the leaderboard. 1000 runners-up: each will receive 25 Gold Bars for use in the Game. See terms and conditions for full details. This competition is now closed. Go forth, tackle the level, win the prizes, be victorious! You have no excuses unless your phone accidently catches fire or your eyes mysteriously turn into cheddar… Week Three starts from today, 10am BST on the 19th of September 2016 and ends 9am BST on the 26th of September 2016.

See more

Celebrity Leaderboard competition - Week 2 tip

It’s that time again where we bring you the next level in the Farm Heroes Super Saga Leaderboard Challenge! Last week was a doozy This week we have a brand new level for you all to sink your teeth into. As always our Celebrities have been training in their hyperbolic time chambers, practising their Farm-Kwan-Do, ready to strike vengeful fury at a moment’s notice. So you have to ask yourself one question, do you have what it takes to be #1 worldwide? So you have to ask yourself one question, do you have what it takes to be #1 worldwide? Studio downtime playing @FarmHeroesSuper. Can't put this game down! Who's on level 27? https://t.co/oXRhlxd5bx :pear: #ad pic.twitter.com/sURoQRB4iE — melanie blatt (@melblatt) September 12, 2016 This week’s level is #27 Level tip The challenge, as always, is to get the highest score possible in level 27. Last week we had the dreaded nuts to contend with. This week we have even more! You’re definitely going to need your wits about you as they are spread fairly wide around the board. Luckily there is a little tip that can make hard to reach nuts easier to collect! Creating a Super Cropsie next to the Squirrel will make it immediately use its special move. Collecting nuts much further away! Now you know and knowing is half the battle! Week Two prizes! 1st place winner: 500 Gold Bars for use in the Game, plus one ASOS voucher worth USD $200. 2nd place winner: 100 Gold Bars for use in the Game, plus merchandise from two of the celebrities from the leaderboard 1000 runners-up: each will receive 25 Gold Bars for use in the Game. Please check terms and conditions for full details. Week Two starts from today, 10am BST on the 12th of September 2016 and ends 9am BST on the 19th of September 2016

See more

Get the highest score to win Gold Bars!

The Farm Heroes Super Saga Celebrity Leaderboard Challenge is your chance to take on some of the biggest stars in music in a head-to-head high-score battle to win Gold Bars and more! In order to win, you will have to get one of the three highest scores worldwide in selected Farm Heroes Super Saga Levels. The competition is running over four weeks. Each week you’ll be given one level to complete with as high a score as you can muster! The three highest scores each week will win a prize! If you think you have what it takes to beat the likes of Taio Cruz, Scott Mills, All Saints. Lawson and more, then head to the Celebrity Leaderboard Challenge website for more details! Remember to keep checking King Care, where we’ll be sharing tips and tricks to help you obliterate those celebrity scores! The first week of the competition starts 10am BST on Monday the 5th of September and ends 9am BST on Monday the 12th of September. Please check Terms and Conditions for more details!

See more

Load moreSee more